Troubleshooting software failures on the desktop side of computers and interface device failures via telephone, remote, and on-site formats
Overall planning of enterprise IT system, providing complete system deployment program and overall weak power engineering contracting
Assist customers in system deployment, maintain the stability of the entire IT system, improve the effectiveness of system operation and maintenance, and reduce risks. Optimize resource allocation and overall control of system security and standardization.
Hardware and software procurement, equipment maintenance. Ensure that the IT equipment purchased is reliable, reasonably priced, and assist customers with acceptance, installation and commissioning.
Pre-sales consulting, remote maintenance, needs assessment, multimedia customer service, call center outsourcing.
Provide customized service for server room to ensure the safety and stability of server room and data center
IT Operations & Management Platform is an intelligent service platform that realizes the informatization of logistics management by focusing on the modules of logistics business process management, service management, quality control and decision support.
One item, one code, efficient inventory. Based on enterprise equipment classification standards, establish an equipment information base and improve asset value and utilization through standardization.
On-site service & remote assistance, establishing an efficient communication bridge to greatly enhance the user experience and improve service efficiency.
Solutions, FAQs, and other content by problem type or search keywords to provide faster solutions to end users and equip IT technicians with higher service efficiency.
Provide a unified query and monitoring platform to build a comprehensive, scientific and reasonable performance management and evaluation system for hospitals.
It collects data from various systems in the hospital, and automatically summarizes and integrates the data to help hospitals say goodbye to the heavy manual work of accreditation, and easily and conveniently complete the accreditation preparation work.
Presently, Fwone has nine operation centers in Beijing, Shanghai, Guangzhou, Shenzhen, Wuhan, Hong Kong, Taipei, Kuala Lumpur in Malaysia, and other locations.
We have registered the Fwone trademark in the United States, the European Union, Australia, Malaysia, Singapore, Japan, Hong Kong, Taiwan, and other regions.
With rich experience and standardized service process, Fwone has earned the trust and choice of many users and has provided them with scientific customized services.
With a wide scope of service and 9 operation centers, we can provide services in 60+ cities.
We have a professional technical and management team with over 500 full-time employees.
Fwone has earned the trust and choice of many users, providing them with scientifically customized services.
With our high-quality, widely-praised services, we have earned a 95% renewal rate of IT service contracts.